COVID-19 Update

In the last few months the COVID-19 coronavirus has become top of mind for many, as individuals and companies, continue to deal with the uncertainty this has created. Trimac has been and will continue to actively monitor the situation, its impact to our operations, and ultimately to your supply chains, as part of our Business Continuity Plan (BCP). 

Core Objectives

The core objectives of the BCP are simple, to ensure the health and safety of our employees, to preserve the continuity of our operations, and the supply chains we support, and finally, to ensure we can communicate regularly and transparently with our customers. We have put together a multi-disciplinary team that, reporting to the Executive Committee, meets daily to put the necessary actions in place to achieve these core objectives.

Health & Safety Initiatives

In terms of our day to day operations across North America, we have initiated several measures to reduce risk through educating our team on best practices as directed through the CDC and other health organizations, this includes:

  • Asking any employee who can work remotely to do so wherever possible
  • Individual hygiene guidelines to employees, including practicing physical distancing, and more frequent and thorough cleanings of all facilities and shared items prior to use (including truck cabs)
  • Self-isolate for 14 days for anyone feeling flu like symptoms or for any employee that has travelled outside of the country in the past 14 days
  • A full ban on air travel and or attending any large gatherings until further notice, and encouraging virtual meetings/conference calls wherever possible

Continuity of Operations

We have taken several steps to ensure that we are able to fully maintain our operations, and meet the demands of our customers and their supply chains:

  • Ensuring our drivers are able to cross borders as essential service workers
  • Service Center/Head Office Staff who support our drivers and shop technicians have been equipped and trained to work remotely, with over 70% currently working remotely
  • Our network of National Tank Services shops and wash racks continue to operate, ensuring equipment up-time is protected
  • Our IT infrastructure has been tested, and is capable of handling the increased remote workforce
  • Dispatch continues to function fluidly and communication with our drivers and customers is properly functioning and transparent
  • Terminal managers continue to engage with drivers and communication is shared with drivers via their in-cab devices
  • All three of our Service Centers (Houston, Edmonton and Toronto) are designed to continue operations under any circumstances and protect supply chains

Frequent Transparent Communication

We commit to communicate regularly with our valued customers:

  • Provide regular updates to customers highlighting any changes as soon as possible
  • Include links to our external website that provides updates and FAQ’s
  • Provide virtual access to our Sales team leaders to deliver supply chain confidence and answer any questions or concerns you have
  • Provide Contact Information for various key functions within Trimac

Return to Office Road Map

Trimac has created a Return to the Office Road Map which will guide our path forward. The Road Map was developed by the Trimac’s Pandemic Response Team in conjunction with the Executive Leadership, Safety Team, Human Resources, and local OH&S Committees to ensure that it would meet our needs.

At a high level, there are three phases within the Returning to the Office Road Map, with no definitive timeline to achieve each phase. The decision to move into a new phase, and perhaps back to a prior phase, will depend on guidance from public health authorities and unique factors at locations. It is entirely possible that some locations will be in different phases due to the diversity of the areas we operate in. As has been the case throughout the pandemic, all decisions will be made with employee and customer health and safety top of mind.



  • Office staff are working remotely where possible
  • No business-related travel is permitted
  • No visitors are allowed in Trimac facilities
  • Increased cleaning regiment in facilities


  • The return to offices of a restricted number of essential employees in accordance with locally prescribed maximum occupancy guidelines
  • All other employees who are able to do so should continue to remain home and work remotely
  • Business-related travel will not resume under phase one



  • Increase the number of employees returning to the office
  • Access to the office will be granted for job roles that are essential to business operations or for employees who have challenges working remotely.
  • In keeping with restriction of large gatherings by local government for office buildings, the total headcount will be limited and controlled. In-person meeting will be prohibited
  • Employees must conduct virtual meetings, even with co-workers that are in the office
  • Business-related travel will remain prohibited. In case of emergency travel – which requires approval by an executive – the travelling employee must follow the self-isolation guidelines to ensure the safety of his/her peers, and not return to the office until after the isolation period



  • The office may re-open to all employees
  • Employee requests to continue working from home will be determined on an individual basis by Human Resources
  • We may also consider resuming business-related travel, although in a restricted manner

Trimac have set Monday, June 8 as the start of Phase 1. Trimac will continue to monitor the evolving situation, and we want to ensure you that we will be vigilant in meeting our core objectives that focus on the safety of our customers and employees. We are committed to continue providing the services that our customers rely upon, and we will continue to provide frequent and transparent communications.

As always, Trimac strives to be a champion for health and safety, for our customers, employees and in the communities, we work in. We appreciate your continued support and cooperation in these efforts.

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