COVID-19 FAQ'S

When is Trimac Returning to the Office?
Trimac has created a Return to the Office Road Map which will guide our path forward. At a high level, there are three phases within the Returning to the Office Road Map, with no definitive timeline to achieve each phase. The decision to move into a new phase, and perhaps back to a prior phase, will depend on guidance from public health authorities and unique factors at locations.

Trimac have set Monday, June 8 as the start of Phase 1, with a restricted number of essential employees in accordance with locally prescribed maximum occupancy guidelines. All other employees will remain home and work remotely. Business-related travel will not resume under phase one.

What about border crossings and check stops?
During the COVID-19 pandemic, transportation has been designated an essential service by the governments of Canada and the United States. Trimac has provided our employees, including truck drivers, mechanics, washrack technicians, dispatchers, and other supports evidence of their duties in the event they are asked for proof at check stops or border crossings. We will ensure that our drivers meet the criteria for access and will advise drivers and customers of any changes or disruptions.

What new cleaning, sanitizing or disinfecting methods has Trimac implemented?
We have implemented additional cleaning measures including frequent janitorial wipe downs of common areas, increasing available cleaning supplies to areas without janitorial services, providing sanitizing wipes to our personnel for use in work areas, and locating hand sanitizers throughout our offices, work areas and entrances, and provided our drivers with hand sanitizer.

What safety precautions has Trimac implemented for trucks and trailers?
All shared trucks are sanitized prior to use to ensure items such as steering wheels, consoles, in-cab devices, and accessorial equipment are clean and safe to use. All drivers are also washing/sanitizing their hands prior to commencing work.

What safety precautions has Trimac implemented at our facilities?
Beginning March 16, visitors are no longer permitted to enter Trimac facilities, with the exception for essential business operations and facilities management. Trimac is asking all visitors to remain outside and call the local branch for instructions on how to proceed. The solution provided to visitors is site-specific, with the goal of mitigating risk to visitors and staff. This could include leaving deliveries outside, or if necessary, sanitizing pens and signature pads prior to use. Our shop facilities have implemented exclusion zones for different groups, and staggered shifts to limit contact.

How are we working with customers to ensure safety?
We are working with our customers assistance to help stop the spread of COVID-19. Examples include changing local work procedures such as promoting digital deliveries, having the driver stay in the cab instead of reporting to the receiving office, as well as expediting loading/unloading to reduce wait times.

What about washroom access at sites?
In some instances, we have had reports that services have been closed to our drivers. We are working with our customers to resolve these instances and ask that any facility policy that discourages the ability for workers to practice proper hygiene be reconsidered.

Is Trimac providing masks?
Yes, Trimac has provided masks to all of our drivers in accordance with health authority guidance.

What specific measures are being taken to maintain a healthy workforce?
Trimac is communicating updates to our employees and have shared and promoted best practices for personal hygiene and physical distancing. We have also promoted the use of our Employee Family Assistance Program for those employees who are experiencing mental health issues due to this unprecedented situation.

How is Trimac monitoring the exposure to its workforce of COVID-19?
Any employee exhibiting symptoms is being asked to stay home and self-isolate and inform their supervisor at the earliest opportunity. We have also asked office workers to work remotely to reduce their risk. Currently the significant majority of employees that have the ability to work from home are doing so.

What are your plans to deal with personnel who test positive for COVID-19?
Our employees are our most important asset. First and foremost, we want to ensure they are receiving appropriate health care services, and we have promoted the use of our telemedicine to employees and have created an internal microsite for all employees to become more informed.

How is Trimac handling employees who are showing symptoms?
If employees are experiencing symptoms they are not permitted to work, and will seek testing for COVID-19. Employees are able to return to work with either a negative test, or once they have recovered and are no longer contagious. We will inform customers who may have been in contact with any of our employees who test positive for COVID-19.

Can you provide a high-level overview of any changes to your operations?
We have instituted many changes to our operations around physical distancing and hygiene requirements to protect our employees and customers. As well, we have moved most customer facing employees in our service centers, and in our back offices to home or remote facilities to improve their personal safety and allow us to continue to service customers during difficult times. On top of that we have added specific on-site instructions for our drivers in regards to things like paperwork and external facilities.

What policies/procedures have you implemented for our drivers across North America?
We have instituted many improvements to our operations around social distancing and hygiene requirements to protect our employees and customers. Some of them include guidelines on cleaning their workspaces pre and post shift, limiting the amount of contact they have with required paperwork, and we have provided them a sanitization kit that allows them to clean any workspace they deem unsafe

Have you tendered any shipments that you can no longer service due to COVID-19?
Not at this time.

Are you anticipating any shortage in capacity, and what are your backup plans?
If there is a shortage of capacity Trimac will shift resources from markets with shrinking demand into areas with heightened demand to ensure that we are meeting the needs of our customers.

Are there any consignee restrictions that have prevented you from delivering? If so, what kinds of examples
In some areas, we have experienced reduced loading or delivery hours, reduced availability of sanitary and rest facilities, and a number of other steps that are well intentioned but can reduce efficiency and overall service levels. We are working across all areas to reduce and remove these barriers to our drivers.

What is Trimac’s plan to maintain the required level of service if driver capacity diminishes?
Service levels have not significantly been affected at this time.

What are the impacts to cross border shipments, what if restrictions are imposed?
To date, there have not been any cross-border impacts as we have been designated as an essential service and the borders remain open to our trucks.

Will any curfew or area restrictions impact deliveries?
To the extent restrictions occur, we will be analyzing their impact and communicating options to our customers. We believe that the designation of an essential service will allow the ability to operate in areas that the general public would not be allowed in this current environment.

Has there been hours of service relief that has been granted to trucking companies?
Some jurisdictions have offered relief from enforcement of existing regulations, however not from liability. We have chosen to continue to operate under current regulations as we believe they offer the best level of safety for our employees and the public.

Has increased payloads been granted in any operating areas to increase trucking capacity?
Not at this point, however we will look at this as it comes up and participate where safety can be maintained.

We're recruiting! Call us:
 1-866-487-4622    1-888-799-4374