COVID-19 FAQ'S

What about border crossings and check stops?
During the COVID-19 pandemic, transportation has been designated an essential service by the governments of Canada and the United States. Trimac has provided our employees, including truck drivers, mechanics, washrack technicians, dispatchers, and other supports evidence of their duties in the event they are asked for proof at check stops or border crossings. We will ensure that our drivers meet the criteria for access and will advise drivers and customers of any changes or disruptions.

What new cleaning, sanitizing or disinfecting methods has Trimac implemented?
We have implemented additional cleaning measures including frequent janitorial wipe downs of common areas, increasing available cleaning supplies to areas without janitorial services, providing sanitizing wipes to our personnel for use in work areas, and locating hand sanitizers throughout our offices, work areas and entrances and provided our drivers hand sanitizers.

What safety precautions has Trimac implemented for trucks and trailers?
All shared trucks are to be sanitized prior to use to ensure items such as steering wheels, consoles, in-cab devices, and accessorial equipment. All drivers are also to wash/sanitize their hands prior to commencing work.

What if the appropriate cleaning and sanitation supplies are not available due to lack of supply?
Trimac is making best efforts to source supplies, but given the demand across North America, there are shortages. As an alternative, drivers can bring items from home, or use soap and water in a spray bottle, that you can then use to spray and wipe steering wheels, consoles, in-cab technology, and accessorial equipment.

What safety precautions has Trimac implemented at our facilities?
Beginning March 16, visitors are no longer allowed to enter Trimac facilities except as needed for essential business operations and facilities management. Trimac is asking all visitors to remain outside and call the local branch for instructions on how to proceed. The solution provided to visitors is site-specific, with the goal of mitigating risk to visitors and staff. This could include leaving deliveries outside, or if necessary, sanitizing pens and signature pads prior to use. Our shop facilities have implemented exclusion zones for different groups, and staggered shifts to limit contact.

How are we working with customers to ensure safety?
We are working with customers, that they assist in our actions to stop the spread of the COVID-19. Examples include changing local work procedures such as having the driver stay in the cab instead of reporting to the receiving office, as well as expediting loading/unloading to reduce wait times.

What about washroom access at sites?
In some instances, we have had reports that services have been closed to our drivers. We are working with customers to resolve these instances and ask that any facility policy that discourages the ability for workers to practice proper hygiene be reconsidered.

Is Trimac providing masks?
In accordance with CDC guidance, we are not providing masks to personnel due to their ineffective use to protect you from contracting COVID-19.

What specific measures are being taken to maintain a healthy workforce?
Trimac is communicating updates to our employees and have shared and promoted best practices for personal hygiene and social distancing. We have also promoted the use of our Employee Family Assistance Program for those employees who are experiencing mental health issues due to this unprecedented situation.

How is Trimac monitoring the exposure to its workforce of COVID-19?
Any employee exhibiting symptoms is being asked to stay home and self-isolate and informing their supervisor at the earliest opportunity. We have also promoted office workers to work remotely to reduce their risk. Currently the significant majority of employees that have the ability to work from home are doing so.

What are your plans to deal with personnel who test positive for COVID-19?
Our employees are our most important asset. First and foremost, we want to ensure they are receiving appropriate health care services, and we have promoted the use of our telemedicine to employees in the US and have created an internal microsite for all employees to get more informed.

How is Trimac handling the 14 day quarantine period required for anyone at high risk or showing symptoms?
If you were in a 14 day quarantine as directed by a health officials, then if you do not develop any symptoms while off you can return to work at the end of the 14 days. If you were off with symptoms but they were found to not be Covid-19 then you will need to provide:

  • A negative test that proves that you are able to return to work safely, OR
  • A doctor's note saying the illness was not related to COVID-19 and you have been cleared to report back to work

Can you provide a high-level overview of any changes to your operations?
We have instituted many changes to our operation around social distancing and hygiene requirements to protect our employees and customers. As well, we have moved most customer facing employees in our service centres, and in our back offices to home or remote facilites to improve their personal safety and to allow us to continue to service customers in a very difficult time. On top of that we have added specific on-site instructions for our drivers in regards to things like paperwork and external facilities.

What policies/procedures have you implemented for our your drivers across North America?
We have instituted many improvements to our operation around social distancing and hygiene requirements to protect our employees and customers. Some of them include guidelines on cleaning their workspaces pre and post shift, limit the amount of contact they have with required paperwork and we have provided them a sanitization kit that allows them to clean any workspace they deem unsafe.

What impact has COVID-19 had on capacity across North America?
We have not experienced any degradation of capacity at this time, however it is a very fluid situation and we fully expect some pockets of business will be affected at some point. We also expect to see demand impacts as various industries are directly impacted by Covid-19, or other associated regulatory requirements we are required to be in compliance with.

Have you been tendered any shipments that you can no longer service due to COVID-19?
Not at this time.

Are you anticipating any shortage in capacity, what are your backup plans?
Over time there is a chance that we will experience a shortage of capacity. It will be difficult to replenish our driver count under these circumstances given the amount of site restrictions that have been presented to us by our customers. Most common is the halt of site orientations for new drivers. Our plans will include shifting resources from markets with shrinking demand in to areas with heightened demand.

Are there any consignee restrictions that have prevented you from delivering? If so, what kinds of examples
In some areas, we have experienced reduced loading or delivery hours, reduced availability of sanitary and rest facilities, and a number of other steps that are well intentioned, but can reduce efficiency and overall service levels.

What is Trimac’s plan to maintain the required level of service if driver capacity diminishes?
Service may be affected, and we are asking customers for as much flexibility as possible so we can be as efficient as possible.

What are the impacts to cross border shipments, what if restrictions are imposed?
To date, there have not been any cross border impacts as we have been designated as an essential service and the borders remain open to our trucks.

Will any curfew or area restrictions impact deliveries?
To the extent restrictions occur, we will be analysing their impact and communicating options to customers. We believe that the designation of an essential service will allow the ability to operate in areas that the general public would not be allowed in this current environment.

Has there been hours of service relief that has been granted to trucking companies?
Some jurisdictions have offered relief from enforcement of existing regulations, however not from liability. We have chosen to continue to operate under current regulations as we believe they offer the best level of safety for our employees and the public.

Has increased payloads been granted in any operating areas to increase trucking capacity?
Not at this point, however we will look at this as it comes up and participate where safety can be maintained.

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