Frequently Asked QuestionsI am having problems logging in to view my settlement. Who do I contact?
Please contact your Branch Manager for assistance. For further assistance please contact the Trimac Help Desk at 1-800-587-4622 or by e-mail at helpdesk@trimac.com during regular business hours (Monday to Friday 5:00 AM until 5:30 PM MST).
Why haven’t I received my Login ID and password?
The login Ids and passwords were mailed to the Branch Managers and they were to forward the information onto the Independent Contractors/Owner Non Drivers. If you do not have your UserID and Password to view your settlement online, please contact your Branch Manager. Any US Independent Contractor that has been hired after June 10, 2007 will be set up on an individual basis each week. Your UserID’s and Passwords will be sent to the Branch Managers.
I try to login and enter my password but I receive the error message “Your User ID and/or password are invalid.”
After 5 attempts or more of logging in with an incorrect user ID or password, the security system will lock your ID. Please call the Trimac Helpdesk at 1-800-587-4622 for assistance.
Remember, your User ID and Password is case sensitive (if your User ID and Password are in capital letters, you must use capital letters.) If your password has a special character (like @), then ensure you hold down the “Shift” key while you hit @ on your keyboard.
Instructions to change your password will soon be posted on the Trimac website.
Why should I change my password?
Changing your password is an important security measure to maintain privacy. Please see your Branch Manager for detailed instructions on how to change your password. These instructions will soon be on the Trimac website.
Where do I see the contest rules?
While viewing individual settlements, click on the Contest Rules button to the right or navigate to Trimac Payroll>View Settlements>Online Settlement Contest Rule.
Why are the Year To Date totals not appearing on the settlement?
The Independent Contractors/Owner Non Drivers will be able to access an online report that will include the year to date totals at the end of 2007.
How long will I receive hard copies of the settlements from Trimac?
Hard copies of the settlements will be available from the branch until further notice. There is no set time limit at this time.
When I accept the Privacy Policy statement, why do I receive this message “FORBIDDEN: You are denied access because (access denied by access control list)?”
Trimac’s systems have firewalls, which detect viruses on other computers. If your computer has viruses you will receive the above message. For further assistance, please contact your closest service provider.
When I click on “View PDF” why do I not see the details of my settlement?
“Adobe Acrobat Reader” needs to be installed on the computer you are using in order to view the settlements. Please see your Branch Manager for instructions on how to download the free “Adobe Acrobat Reader” program. These instructions will soon be on the Trimac website.
I have installed the Adobe Acrobat Reader program and I still cannot view the settlements, why?
Your computer may be blocking pop-ups/advertising. You may need to temporarily disable any software (MSN, Google, Yahoo etc.) that blocks pop-ups. Then enable the trimac.com site as secure and trusted.
When I enter the www.trimac.com address, my computer says that the page cannot be displayed, why?
The most common cause may be that you have a special tool bar installed onto your personal computer (Example: Google, Yahoo, MSN toolbar). You will need to uninstall this toolbar. Hit your ‘Start’ button; go into ‘Settings’, then ‘Control Panel’. Choose ‘Add/Remove Programs’. Find the program that runs the special tool bar and hit ‘Remove’. Then try to log into the Trimac website again. If this does not work, then your computer may still have programs installed that is blocking the Trimac website. For further assistance, please contact your closest service provider.
Why is the screen different at the Branch kiosk compared to what I see at home?
The branches have defaulted the computer setups to go directly to the Peoplesoft login screen. When you sign in at home, you log into www.trimac.com which brings you to Trimac’s website. Type ‘Self Service in the search box and click enter. Choose the link for “Employee/Contractor Self Service” and it will take you to an information page. Once you’ve finished reading, click the check box next to “I agree to the Privacy Policy as described above.” Then click on the ‘Login’ button. You will now see the Peoplesoft login page, which is the same screen that you can see at the branch.
Are US company drivers able to view their pay online?
The rollout that occurred at the end of June only included US Independent Contractors and US Owner Non-Drivers. All US company drivers will be able to view their settlements online by the end of 2007.
How soon can I view my most current online settlement?
You will be able to view your most recent information online one day before your pay is deposited in your bank account or the day before the “check date” on your paycheck.
How many settlements will I be able to view online?
As the weeks go by, the list of settlements will increase until there are 18 months worth of data stored. At that point the system will remove the oldest settlement every time it adds a new one.
I have a new unit but I cannot see any information for it when I view my settlements online, why?
You will be able to see the settlement for your new units after you have received your first weeks pay. The information for the new unit will appear online one day before your pay is deposited in your bank account or the day before the “check date” on your paycheck.
At the Branch kiosk my UserID is still displayed on the screen after I log out of Peoplesoft. I’m concerned that someone else can view my information. How can I delete the UserID?
If you try to just delete your UserID it will still be displayed. To remove your UserID from the screen at the branch kiosks, type an incorrect password into the “Password” field and hit “Enter” on the keyboard. This will delete your UserID and the next person signing into the computer will not see your information.
When I enter the “Code utilisateur - UserId” and “Mot de passé - Password”, we get this message in French: “La connexion a échoué car la langue sélectionnée n'est pas activée pour cette base de données” – The connection failed because the language selected is not activated in our data base.” Why?
The HR Peoplesoft module is only set up with the English language. If you receive this message, make this adjustment to the Internet address:
https://onramp.trimac.com:591/psp/HRPRD/?cmd=login&languageCd=FRA
Erase FRA and type in ENG. The screen will change from:
Code utilisateur
Mot de passé
To
UserId
Password
I have received monies deposited into my account but I cannot view the settlement online for this transaction. Why?
If you received a direct deposit outside of your weekly (or be-weekly) pay, it is considered “Off Cycle”. Example: advances on missed revenue. Off cycle pays do not appear in the online settlements, so you will not be able to view the details of the “Advance” online. The IC will receive a Pay Advice from the branch and the monies deposited through the “Off Cycle” pay will be indicated as an “Advance” on the Pay Advice, but it will also not specify the details of the “Advance”. To find details of the “Advance” please contact your Branch Manager.
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